Rental Terms

Last updated: 26 August 2026

These terms govern pocket WiFi rentals supplied by QY Venture Pte. Ltd. under the QY Roam brand. By placing an order you agree to these terms.

Bookings and payment

Prices are quoted in Singapore dollars. Your booking is confirmed only after successful payment. Any courier or handling charge will be shown before payment. We may decline or cancel an order if inventory, payment, delivery or compliance requirements cannot be satisfied, in which case any applicable refund will be processed to the original payment method.

Rental period and service

The rental period is based on the travel dates selected at checkout. Coverage, speed and availability depend on overseas network operators and local conditions. Data plans may be subject to fair-use or speed-management policies stated on the selected plan.

Delivery

Customers must provide an accurate Singapore delivery address and reachable contact number. Delivery estimates are not guaranteed where delays result from courier operations, incomplete details, events beyond our reasonable control, or bookings made too close to departure.

Return of equipment

The pocket WiFi device and supplied accessories remain the property of QY Venture Pte. Ltd. Customers must follow the return instructions included with the order and hand the complete equipment package to the designated return courier within 5 calendar days after the booked rental period ends. Customers are responsible for arranging the return courier unless the order expressly includes a prepaid return service. Customers should retain courier acceptance or tracking evidence until QY Roam confirms receipt.

Loss, damage and late return

Customers are responsible for reasonable charges arising from loss, material damage or failure to return rented equipment. QY Roam will contact the customer before applying any loss, damage or late-return charge. The final replacement and late-return fee schedule will be displayed before public launch and will apply to the booking terms accepted at checkout.

Cancellations and refunds

Cancellation eligibility and any administrative charge depend on how close the request is to dispatch or service commencement. Once a device has been dispatched or a service period has started, refunds may be limited to the extent permitted by law and any non-recoverable third-party costs.

Acceptable use

You must not use the service for unlawful activity, interfere with networks or devices, tamper with equipment, resell access without permission, or use the service in a way that breaches an overseas network operator’s terms.

Liability

To the extent permitted by law, QY Venture Pte. Ltd. is not liable for indirect or consequential losses caused by network outages, local operator restrictions, device incompatibility, travel disruption or circumstances beyond our reasonable control. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

Support

For booking, delivery or return assistance, contact QY Roam at +65 8032 7183.

Draft terms: Final loss/damage fees, courier charges and cancellation windows must be confirmed before public launch.